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A：You can contact the online customer service, we will try to help you operate. Separate mailing invoices require you to pay the freight.

A：We can supply returnservice for you before the goods shipped out if you  are not satisfied with the goods purchased.You can choose the return  service andapply the corresponding information of the goods you want to return in the listof value-added services.The applicant shall bear all  the cost and the consequences.

A：Insured against lostor all the damage that may occur during transport of goods, the goods insuredservice based on the value of your goods, you can choose different levels ofinsured. If you do not choose to insure for your goods, once the goods lost ordamaged, we substantiated by theinvestigation, If you choose to insured services, we will be based on theamount of your insurance compensation, Specific details see claims page.

A：If your demand is reasonable and we can do for you, we will be glad to provide you with services to meet your needs, some services may not be provided, but we are also improving, please pay attention to our dynamic.

A：Hello, our customer service is divided into online customer service, claims departments, the Finance Department. If you have registered as a member of A PLUS EXPRESS ( N.Y. ), you can see our contact, such as telephone、mobile phone, QQ, Email，etc. in our website, direct contact upon inquiry, you can be transferred to the corresponding departments.