Along with the vigorous development of the express delivery industry, uneven, some good and some bad phenomenon accompanying. Last year the national post office received the express service complaint number reached one hundred thousand, up from 300% in 2010. The shipment delay accounted for 52%, accounted for 25.3% of the loss and damage. In the face of growing pains, the State Post Bureau Market Supervision Division of Express Management Director Liu Liang said, the State Post Bureau will not stand idly by, they will take more measures, to express more secure.

Liu Liang : on the one hand to strengthen the construction of information system, the direct acquisition of express enterprises in some data including its processing live video online, strengthen early warning, timely find problems, strengthen guidance.

Another aspect is to strengthen the postal administrative department complaint center construction seriously entertained, user complaints, and urge enterprises to deal with complaints. But also regularly published express appeal case, strengthen social supervision. On the appeal of the high rate of the enterprises should establish conversation system, urging him to set a deadline for rectification, the rectification effect is also good business to consumer warning issued to the society.